Support
A person answers, at any hour, in the city you are standing in.
Most questions are quicker to answer than to type, so the phone line is the fastest route to a person who can change a booking. It is staffed around the clock, including the hours when flights actually move.
If your travel is booked through a business account, your account manager holds the context already — the travellers, the cost centres, the standing preferences — and can act without you explaining any of it first.
Answered 24 hours a day.
Replies within one hour, day or night.
Direct line and mobile, shared when your account opens.
Office hours are 8:00–20:00 Pacific (San Francisco). Reservations, dispatch and chauffeur support run 24/7.
The things people call about
Airport rides can be moved or cancelled free of charge up to 6 hours before pickup; hourly and point-to-point bookings need 24 hours' notice. Fleet and event bookings run on their own written terms.
Nothing to do. We track the tail number and shift the pickup with it, in both directions, and the included waiting time starts when you actually land.
Call the line with the ride date and we will trace the vehicle and the chauffeur. Recovered items are couriered to an address you nominate.
Receipts are issued per ride to the email on the booking. Business accounts are invoiced monthly instead, split by cost centre and exportable by traveller or period.
Looking for the common questions?
Fares, waiting times, child seats, cancellations and billing are all answered in one place rather than repeated across the site.
Read the FAQ